Frequently Asked Questions

Do you have a question?

Here are some of the most common things people are asking us

Tickets purchased online are non–refundable and are not available for exchange. 

No.The listed runtime is the duration of the film. There are approximately 15mins of preshow material including trailers.

If you don’t have access to a printer at time of booking, just bring your smartphone into the box office and we’ll print your ticket for you. 

Yes.Jump onto our website at palacenova.com to bookyour tickets online. You can also book via one of our in cinema kiosks. 

No. All vouchers need to be redeemed at the box office and in person.

With our Palace Nova Loyalty Program - every day is discount day. Why not sign up to receive our best possible pricing - every day. 

We want you to be comfortable so we have allocated seating in our cinemas. Please respect fellow cinema goers and use the allocated seat. If you book online or the kiosk you can choose your own seats.  

We offer our FREE Palace Nova Star Card and our Palace Nova Premium Movie Club which now earns you Lumière Dollars for every ticket, popcorn or beverage you buy! Just register here on the website or the next time you're at a Palace Nova cinema.

Earn Lumière Dollars and receive great discounts when you see a movie, buy snacks, enjoy a wine and more. Plus get instant savings when you show your Star Card or Premium Movie Club. 

For more info, visit our Pricing & Loyalty section.

We believe everyone should have access to enjoy the beauty of cinema. Please see our Access and Inclusion for details. 

Eastend – Convenient street and paid parking is available in the Rundle Street area. Click here for a map of paid parking spots in our area.

Prospect – Parking is available in our multi-level car park, with easy access to the cinema. There is also street parking on Prospect Rd, as well as on the side streets.

*Please note that street parking may be limited or restricted due to events and construction. 

Being the first cinema in Australia to reopen post Covid-19, Palace Nova Cinemas has taken several precautions to ensure that you continue to enjoy our usual rich selection of quality cinema in the safest environment possible. 


Social Distancing
Staggered session times and social distancing markers in foyer and cafe bar areas are in place to take the guess work out of proper social distancing measures.

Hand Sanitiser 
Sanitiser stations are available throughout our venues for your convenience.

Increased Cleaning
More frequent and rigorous cleaning programs have been implemented, which include contact surface cleaning and extended cinema cleaning in between all sessions.

Contactless Payment
Please pre-purchase tickets online where possible. Card payments are preferred at the cafe bar.

Staff Wellness
A staff 'wellness' policy has been adopted to ensure safety of all staff and guests involving temperature checks, hand sanitising and more to ensure that everyone who walks through our doors is as safe as possible.

COVIDSafe App
All guests are encouraged to download and turn on the COVIDSafe App prior to visiting Palace Nova Cinemas.

Please stay home if you're feeling unwell. Palace Nova Cinemas are committed to providing a safe and healthy environment for you to enjoy your movie-going experience. Thank you for respecting our staff and your fellow movie-lovers.

Still confused about your issue? Please visit the feedback page and drop us a line