Frequently Asked Questions

Do you have a question?

Here are some of the most common things people are asking us

Tickets purchased online are non–refundable and are not available for exchange. 

No.The listed runtime is the duration of the film. There are approximately 15mins of preshow material including trailers.

If you don’t have access to a printer at time of booking, just bring your smartphone into the box office and we’ll print your ticket for you. 

Yes.Jump onto our website at to bookyour tickets online. You can also book via one of our in cinema kiosks. 

No. All vouchers need to be redeemed at the box office and in person.

With our Palace Nova Loyalty Program - every day is discount day. Why not sign up to receive our best possible pricing - every day. 

Palace Nova Cinemas is more than popcorn and soda. We offer a wide variety of tasty snacks, locally made wines, craft beers and more! To see our Cinema Menu, please click this link.

We want you to be comfortable so we have allocated seating in our cinemas. Please respect fellow cinema goers and use the allocated seat. If you book online or the kiosk you can choose your own seats.  

We offer our FREE Palace Nova Star Card and our Palace Nova Premium Movie Club which now earns you Lumière Dollars for every ticket, popcorn or beverage you buy! Just register here on the website or the next time you're at a Palace Nova cinema.

Earn Lumière Dollars and receive great discounts when you see a movie, buy snacks, enjoy a wine and more. Plus get instant savings when you show your Star Card or Premium Movie Club. 

For more info, visit our Pricing & Loyalty section.

We believe everyone should have access to enjoy the beauty of cinema. Please see our Access and Inclusion for details. 

Eastend – Convenient street and paid parking is available in the Rundle Street area. Click here for a map of paid parking spots in our area.

Prospect – Parking is available in our multi-level car park, with easy access to the cinema. There is also street parking on Prospect Rd, as well as on the side streets.

*Please note that street parking may be limited or restricted due to events and construction. 

Still confused about your issue? Please visit the feedback page and drop us a line