Frequently Asked Questions

Do you have a question?

Here are some of the most common things people are asking us

Mask Wearing Is Mandatory
SA Health regulations require that everyone within our building wear a mask, unless eating or drinking, or if they have a valid exemption. Exemptions must be provided upon arrival to staff.

QR Code Check-in
SA Health regulations ask that all guests check in via QR code using the MySAGov app on your smartphone, or sign-in sheet upon arrival.

Social Distancing
Staggered session times and social distancing in the foyer and café bar areas will help to reduce the possibility of transmission.

Keep It Clean
Sanitiser stations are available throughout our venues for your convenience. Also, more frequent, and rigorous cleaning programs have been implemented by our staff, which include contact surface cleaning and extended cinema cleaning in between all sessions.

Contactless Payment
Please pre-purchase tickets online where possible. Card payments are preferred at the café bar.

Please stay home if you're feeling unwell 
Palace Nova Cinemas are committed to providing a safe and healthy environment for you to enjoy your movie-going experience. Thank you for respecting our staff and your fellow movie-lovers.

Medical Exemptions
We will only accept an official medical exemption from SA Health, accompanied by valid ID. A SA Health granted medical exemption (also known as a medical contraindication) will be noted on your immunisation history and COVID-19 Digital Certificate. You can learn more, by clicking here.

No.The listed runtime is the duration of the film. There are approximately 15mins of preshow material including trailers.

If you don’t have access to a printer at time of booking, just bring your smartphone into the box office and we’ll print your ticket for you. 

Yes.Jump onto our website at palacenova.com to bookyour tickets online. You can also book via one of our in cinema kiosks. 

No. All vouchers need to be redeemed at the box office and in person.

With our Palace Nova Loyalty Program - every day is discount day. Why not sign up to receive our best possible pricing - every day. 

We want you to be comfortable so we have allocated seating in our cinemas. Please respect fellow cinema goers and use the allocated seat. If you book online or the kiosk you can choose your own seats.  

We offer both a FREE Palace Nova Star Card membership which gives significant savings, and also a Palace Nova Premium Movie Club which gives you access to our BEST price tickets! See our Loyalty page for more details and to join.

How do I renew my membership?  Visit your MY ACCOUNT page and click on the renew membership option or see our friendly staff at the cinema.

How do I upgrade to Premium membership?  You can upgrade you Star Card to our Premium membership at the cinema, please see our helpful staff, or please email loyalty@palacenova.com

How do I earn Lumière Dollars?  Our Star Club card holders earn $1 for every $20 spent on ticket purchases. Premium Movie Club member earn $1 for every $10 spent on tickets purchases. You do need to sign in before purchasing tickets, so the Lumiere Dollars are attached to your membership.

How do I redeem Lumière Dollars?  You can redeem your Lumière Dollars on our website by logging in to your account for movie tickets and at the cafe bar for food and beverage purchases.

I have $4 of Lumière Dollars saved, what can I use it on?  Awesome! Let’s say you’ve purchased your movie ticket and you’d like to purchase one of our great handmade choc-tops. Just let the Palace Nova team know that you would like to use your Lumière Dollars, present your card (or your mobile barcode), and you’ll pay the price less $4.

We believe everyone should have access to enjoy the beauty of cinema. Please see our Access and Inclusion for details. 

Eastend – Convenient street and paid parking is available in the Rundle Street area. Click here for a map of paid parking spots in our area.

Prospect – Parking is available in the multi-level car park which we share with several other businesses. This parking structure allows for easy access to the cinema. There is wheelchair accessible parking available within the car park for customers who require it. There is also street parking on Prospect Rd, as well as on the side streets.

*Please note that street parking may be limited or restricted due to events and construction. 

Tickets purchased online are non–refundable and are not available for exchange. 

Still confused about your issue? Please visit the feedback page and drop us a line